Terms and Conditions

Effective date: 24 August 2026
Last updated: 24 August 2026

Welcome to Teajar. Please read these Terms and Conditions ("Terms") carefully before using any Teajar service. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Teajar — 3915 Lone Pine Rd, Apt 303, West Bloomfield, Michigan 48323, United States · [email protected] · +972 56-929-6501

1. Definitions

• "Teajar", "we", "us", "our" — Teajar, the provider of the Services.

• "Site" — teajar.io and its subdomains.

• "Platform" — the Teajar business management and accounting application that registered customers sign in to use.

• "Phone Portal" — Teajar Phone Portal, a module of the Platform: a shared team inbox through which a business's authorized staff receive and answer customer messages in one place. It supports pluggable messaging channels and today connects to the WhatsApp Business Platform operated by Meta Platforms, Inc. ("Meta"). Registered on the Meta Developer Platform under App ID 1041746678800834.

• "Services" — the Site, the Platform, and the Phone Portal together.

• "Customer" — the business or individual that subscribes to the Services.

• "User" — an individual authorized by a Customer to access the Services.

• "End Customer" — a person who communicates with a Customer through the Phone Portal.

Where a clause applies to only one part of the Services, it says so.

2. What Teajar is

Teajar is a business management platform. Customers use it to run their operations — accounting and financial records, customers and suppliers, invoicing, documents, and team collaboration. Customer messaging through the Phone Portal is one module of that platform, not the whole of it. Teajar is a software provider; it is not a bank, an accountant, an auditor, a tax adviser, or a telecommunications carrier, and nothing in the Services is financial, tax, legal, or accounting advice.

3. Eligibility and account registration

The Services are intended for business use by people aged 16 or over with the authority to bind the business they represent.

To use the Platform you must register an account and provide accurate, current, and complete information, and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us at [email protected] immediately if you suspect unauthorized access.

Access to a Customer's workspace, including the Phone Portal, is by invitation and authentication only. You must not share credentials, and you must not access or attempt to access data belonging to another Customer.

4. Acceptable use

You agree to use the Services only for lawful purposes, and not to:

• Send spam, unsolicited bulk messages, or any communication the recipient has not agreed to receive.

• Send or store unlawful, fraudulent, misleading, deceptive, defamatory, harassing, abusive, hateful, or obscene content.

• Infringe anyone's intellectual property, privacy, or other rights.

• Upload malware, or attempt to gain unauthorized access to the Services, other accounts, or the underlying systems.

• Probe, scan, overload, disrupt, or circumvent any security, rate-limiting, or authentication mechanism.

• Reverse engineer, decompile, scrape, or resell the Services except as the law expressly permits.

• Use the Services to build a competing product, or to act as an unauthorized reseller.

We may investigate suspected violations and suspend access where necessary to protect the Services, our Customers, or third parties.

5. Messaging channels, and the WhatsApp Business Platform

Channel connection. Where a Customer connects a messaging channel, the Customer is responsible for having the right to use the connected phone number or account, and for obtaining any consent required to message its End Customers.

Compliance obligations. Use of the WhatsApp channel must comply with applicable law and with Meta's rules, including the WhatsApp Business Messaging Policy, the Meta Platform Terms, the WhatsApp Business Solution Terms, and any applicable Meta commerce policies. You must respect the customer service window and message-template rules, must not message people who have opted out, and must honor opt-out requests promptly.

Third-party dependency. Teajar does not control and is not responsible for the availability, performance, pricing, policy changes, or continuity of the WhatsApp Business Platform or any other third-party channel, nor for data Meta holds on its own systems, which is governed by Meta's own terms and privacy policy. Meta may rate-limit, suspend, restrict quality ratings for, or terminate a business account or phone number. Any resulting interruption is outside Teajar's control and Teajar is not liable for it.

Third-party fees. Meta charges the business directly for conversations and templates under its own pricing. Those charges are between the Customer and Meta and are not included in Teajar's fees unless expressly agreed in writing.

Suspension. We may suspend or disable a channel connection immediately where we reasonably believe it is being used in breach of these Terms or Meta's rules, or where Meta requires it.

6. Customer data and privacy

Ownership. As between the parties, the Customer owns the data it enters into, uploads to, or receives through the Services ("Customer Data"). Teajar claims no ownership of it.

Our role. Teajar processes Customer Data as a service provider (processor) on the Customer's instructions, in order to provide the Services. The Customer is responsible for the lawfulness of the Customer Data it processes through the Services, including having a valid legal basis and any required consent to contact its End Customers.

Users' obligations. If you are a User, you must handle End Customer data accessed through the Phone Portal in accordance with our Privacy Policy and applicable law, and use it only for legitimate business communication.

Privacy Policy. Your use of the Services is also governed by our Privacy Policy, which forms part of these Terms. You may request erasure of your data at any time — see Data Deletion.

Confidentiality. Each party will keep the other's non-public information confidential and use it only as these Terms allow.

7. Fees

Where a paid plan applies, fees, the billing cycle, and the currency are those stated at the point of subscription or in a written order. Unless the law requires otherwise, fees are payable in advance and are non-refundable for the period already elapsed. Fees exclude taxes, which are your responsibility. We may change pricing for a future billing period with at least 30 days' notice; you may cancel before the change takes effect. Non-payment may result in suspension after notice.

8. Intellectual property

The Services, including all software, text, graphics, logos, images, video, and design, are owned by Teajar or its licensors and are protected by copyright, trademark, and other laws. Subject to these Terms and payment of any applicable fees, Teajar grants you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business purposes. All rights not expressly granted are reserved. You may not use, reproduce, modify, or distribute Teajar's content or branding without prior written consent.

WhatsApp, Meta, and related marks are trademarks of Meta Platforms, Inc., referred to here only to identify the platform through which messages are delivered. Teajar is not affiliated with, endorsed by, or sponsored by Meta.

Feedback. If you send us suggestions, we may use them without restriction or obligation to you.

9. Third-party links and services

The Services may link to or interoperate with third-party sites and services that Teajar does not control. We assume no responsibility for their content, policies, or practices, and their use is governed by their own terms. Teajar is not liable for loss arising from your use of a third-party site or service.

10. Availability, and no warranty

We aim for a reliable service, but the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or that any message will be delivered. We may modify, suspend, or discontinue any part of the Services, and will give reasonable notice of a material discontinuation where we can.

You are responsible for keeping your own copies of data that matters to you. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this clause may not apply to you.

11. Limitation of liability

To the maximum extent permitted by law, Teajar and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or in connection with the Services or these Terms, whether in contract, tort, or otherwise, even if advised of the possibility.

To the maximum extent permitted by law, Teajar's total aggregate liability arising out of or in connection with the Services or these Terms shall not exceed the greater of (a) the fees you paid to Teajar in the twelve months preceding the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations, so parts of this clause may not apply to you.

12. Indemnification

You agree to indemnify and hold Teajar, its affiliates, officers, employees, and agents harmless from any claims, losses, damages, liabilities, and reasonable expenses (including legal fees) arising from your use of the Services, your Customer Data, your violation of these Terms or of Meta's rules, or your infringement of a third party's rights.

13. Term, suspension, and termination

These Terms apply for as long as you use the Services. You may stop using the Services and close your account at any time by contacting [email protected].

We may suspend or terminate access, with notice where practicable and immediately where necessary, if you materially breach these Terms, if your use creates a legal or security risk, if required by Meta or by law, or on non-payment.

On termination, your right to use the Services ends immediately. On written request made within 30 days of termination we will make your Customer Data available for export, after which we may delete it in accordance with our Privacy Policy and retention schedule. Clauses that by their nature should survive — including sections 6, 8, 11, 12, 14, and 15 — survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, United States, without regard to its conflict-of-law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Oakland County, Michigan, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in a jurisdiction whose law grants you the protection of mandatory local rules or the right to bring proceedings in your local courts, nothing in this clause deprives you of that protection.

Before starting proceedings, please contact us at [email protected] — we will try in good faith to resolve the matter within 30 days.

15. General

• Changes to these Terms. We may update these Terms. Changes take effect when posted, and the effective date above is updated. For material changes affecting a paid subscription we will give at least 30 days' notice. Continued use after changes take effect means you accept them.

• Entire agreement. These Terms, the Privacy Policy, and any written order form are the entire agreement between us on this subject and supersede any prior understanding.

• Severability. If any provision is held unlawful, void, or unenforceable, it is severed and the rest remains in full force.

• No waiver. A failure to enforce any provision is not a waiver of it.

• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

• Force majeure. Neither party is liable for failure to perform caused by an event beyond its reasonable control.

• No third-party beneficiaries. These Terms do not create rights for anyone other than you and Teajar.

• Language. These Terms are published in English and Arabic. In the event of a conflict, the English version prevails.

 

16. Contact

Teajar
3915 Lone Pine Rd, Apt 303, West Bloomfield, Michigan 48323, United States
Email: [email protected]
Phone: +972 56-929-6501
Web: https://teajar.io

Related pages: Privacy Policy · Data Deletion · العربية